ERPs provide organizations with the resources needed to find their transformation agents
“While the customer experience has never been more simple and elegant, it has never been more complex and difficult for businesses and IT teams to deliver”
The rapid pace of technological change finds organizations in a range of stances towards progress, to the point where each business may feel the challenges it faces are unique.
It would be more accurate to say that different companies share similar challenges, as far as they share a certain industry sector, activity object and other common traits. The statistics show that businesses cope or even suffer through this transition they are currently facing.
Those who thrive are the big movers, the organizations that invest into “building engaging digital experiences to deliver on growing consumer-demands”.
Studies that show the internal limitations and blockages – useful in understanding what should be done
Little does it matter lately what the declared purpose is of a piece about economy, businesses and trends – it all comes down to digitization, automation, IoT and related investments. Doing business in an effective, competitive manner involves these new tech elements almost in all cases.
The phenomenon is useful, because as an audience we get to peek into results coming from various market studies and surveys. Since they concern the above-mentioned technologies almost invariably, we can see where the business environment is – currently.
For example, in the article quoted at the beginning, we find out that the organizations are in dire need of “agents of transformation”. Why? Because there is a gap between the consumer demands and their abilities to provide and deliver what is needed.
How ERPs serve in finding the chage agents
However, with their technical teams caught up in monotonous maintenance activities, finding and growing these much-needed agents of transformation is highly unlikely. Education and training also lag behind what’s needed for the digital age to bloom into hyper-connectivity and ubiquity. What the study says is that basically, your next tech genius might already be in your company, but you are wasting his or her potential by assigning only repetitive tasks to that person.
While 35% of the respondents admitted to having difficulties recruiting new talent, 60% (62% for UK) of technologists revealed that “too much of their time is spent keeping existing software and systems up and running”.
Somewhere in these numbers there are the change agents that the business environment so desperately needs at this point.
Reduce workload with software solutions, but carefully canvas/review what you could do with the now available employees
We’ve seen how important is to get rid of repetitive tasks in their current understanding. That is performed by humans. There are specific software solutions for organizations – general of punctual (ERPs or business apps) – that take over monotonous tasks. There is a process of selection, consultancy, implementation, configuration and employee training in link with such solutions, true. But once all it’s up and working, you will have your employees back from the land of semi-robotic tasks.
Here the next step depends on each company. This now available workforce may be retrained, oriented towards specific tasks, used for extra performance. New departments can finally get opened, R&D may have its chance to appear and shine for the first time inside certain companies.
ERP solutions indeed provide the opportunity to “save” your people from the daily workload of non-innovative tasks. Perhaps your “agent of transformation” is one of these people, so pay attention to the talents you already have on your premises.